Sr. Director of Operations

Position Summary:
Reporting to the Sr. Vice-President and Chief Operating Office (“COO”), the  Sr. Director of Operations is responsible for managing and directing the daily operations of  the following key functional departments:  Patron Services,  Production Services,  Food &  Beverage,  and Retail Operations. Duties and responsibilities include but are not limited to the following: 
Duties and Responsibilities:

• Supervision  involves  direct and indirect responsibilities for interviewing, selection, training, motivating, performance evaluations, wage and salary administration, developing goals and developing procedures to ensure achievement of goals. Ensures a cooperative and harmonious working climate to maximize employee morale and productivity.
• Partners with COO on the day to day operations pertaining to planning and execution of Center events.
• Keeps COO  fully informed on operational matters through recurring meetings as well as the use of standard  management reporting tools.   Keeps COO promptly and fully informed on all problems or unusual matters of significance and takes prompt corrective action where necessary or recommends alternative actions which may be taken.
• Maintains active knowledge of all Center collective bargaining agreements.  Fosters a cooperative and harmonious working climate with union members.
• Designs and maintains operational policies and procedures (SOPs) in collaboration with departments of direct responsibility as well as collaboration with all other Center departments as needed.
• Develops with department heads annual operational plans and budgets and schedules regular meetings to evaluate and assist them in attaining goals and budgetary objectives.
• Works closely with Vice-President of Programming, and Director of Production Services to scrutinize performance riders in order to produce the most efficient and cost effective means of executing shows.
• Works closely with  Director of Security to ensure that all events comply with Center’s security and safety policies in order to reduce risk for adverse incidents.
• Ensures continuous training objectives for departments in collaboration with the Human Resources Department.
• Co-Chairs weekly Production Meeting to ensure that current and future event characteristics are properly communicated, understood and prepared for execution.
• Partnering with COO, establishes regular and recurring interaction with all Vice- Presidents to ensure that their event related goals are achieved. Emphasis is placed with the Vice President of Programming.
• Develops, maintains and fosters positive association with key City departments (e.g. Parks & Recreation, Traffic, Police, Parking) to ensure proper function and execution of Center events.
• Assumes responsibilities of direct reports during their scheduled and unanticipated absences.
• May represent the Center in professional associations/organizations.
• Must be available to work flexible schedule including evenings and weekends.
• Performs other duties as assigned.

The above statements describe the general nature and level of work being performed by individuals assigned to this position and is not intended to be an exhaustive list of job duties and  responsibilities

MINIMUM HIRING SPECIFICATIONS
 

• Bachelor’s degree in Theater Management preferred
• 10 years experience in similar position with a minimum of 5 years supervisory experience
• Must possess leadership ability and team building skills to effectively supervise professional and non-professional staff and interact with all levels of management
• Well-developed problem solving skills and the ability to develop conceptual alternatives
• Must possess the ability to plan, organize, develop, implement and interpret goals, objectives, policies, procedures etc….of the Operations division.
• Computer literacy required
• Ability to work a schedule that includes evenings and weekends

To Apply:  Qualified applicants may send their resume together with a cover letter to:  Director of HR to hr@tbpac.org or by fax 813-202-1577 or by mail P.O. Box 518 Tampa, FL  33601-0518.    EOE       No third parties please.